Mission Overview Services Utility Rates Contact



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We’ve Moved

The Finance Department has moved to the second floor of the new office
building on Town Hall campus while the old Town Hall is renovated. The new
address is 120 Wilkinson Ave.

HOW CAN WE SERVE YOU?

 

Customer Service for Utility Customers
To set up or terminate water, sewer and garbage service call Customer Services at (919) 469-4050. The Town requires a deposit to set up an account or allows customers to send in a letter of credit from any previous utility company showing twelve months of good payment history. You may fax the letter of credit to (919) 469-4306 or mail it to P O Box 8049, Cary, NC 27512-8049.

Direct Draft for Utility Bills
To have your utility bill drafted from your bank account, you may complete a Bank Draft Authorization Form and return it to P O Box 8049, Cary, NC 27512-8049. The amount of your utility bill will automatically be drafted on the due date.

Privilege License

Unless specifically exempt under state law, a privilege license is required for anyone who:
·     Maintains a business location within Cary limits or
·     Solicits business within Cary (personally or through agents) or
·     Picks up or delivers goods or services within Cary

Separate licenses may be required if there is more than one type of business.

Download a privilege license application or obtain one by fax, mail or e-mail. Return with fee.     

The Home Occupation Ordinance also applies if a business is located in your home.     

The sign code brochure explains requirements for signs.

Businesses that serve alcohol must also obtain a Town of Cary a beer and wine permit.     

Call (919) 460-4952 or e-mail business.license@townofcary.org for more information.

Selling Goods or Services to the Town
How to do business with the Town: Competitive bidding practices are utilized as required by North Carolina General Statutes and Town of Cary Policies and Procedures to ensure that the best value in goods and services is obtained through open vendor competition. In addition, the Town participates in programs that allow the opportunity to purchase under NC contracts and in cooperative agreements with other governmental units.

Qualified bidders are invited to compete for the Town's business by submitting informal quotations or formal responses to Request for Proposals when the Town needs to contract for materials, equipment or services. Request for Proposals are publicly advertised in local newspapers, and a vendor may request a copy of any current Request for Proposals by contacting Purchasing. Prospective vendors may receive future mailings for bid requests if they are on the vendor list. You may print the Vendor Information Form from this site or request a copy from the Purchasing Division, (919) 469-4105 or E-mail dan.elliott@townofcary.org. Complete and return the form to P O Box 8005, Cary, NC 27512-8005; or Fax (919) 469-4377.

Surplus Equipment Purchasing

Taxes and Assessments
The Wake County Revenue Department handles all assessment, valuation, billing and collection of property taxes for the Town of Cary. The Town is a satellite office for property tax collection and can receive the exact amount that is printed on the bill. If problems or questions arise, call the county Revenue Department at (919) 856-5400.

Vehicle License Fees
The fee is $30. Billing and payment accompanies property taxes. No sticker or decal is required.

Utility Companies (Other)
Contact information for electricity, telephone, gas & cable TV

Water Consumption - High Usage
If you experience a high utility bill, you may want to consider the following:

  • Frequent watering of your lawn or flowers
  • Frequent washing of cars at home
  • Leaky faucets
  • An increase in the number of people in your house
  • Plumbing problems
  • A toilet that continues to run after flushing
  • Silent toilet leaks (put food color in the tank, do not flush; if color seeps into the bowl, you have a "silent leak")
  • Broken water lines (check your yard for wet spots)
  • Spinning water meter indicator (lift top of water meter; if indicator is spinning and you are not currently using water, you have a leak)

For more information regarding high water consumption, please call Customer Services at (919) 469-4050. See Water Conservation for other tips on reducing usage.


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