The Public Works and Utilities Department has a wide range of responsibilities, including water and wastewater treatment, solid waste collection, conservation programs, and maintenance of Town streets, parks, buildings and vehicles.
The customer service staff normally handles calls on weekdays from 8 a.m. until 5 p.m. During severe weather such as ice storms or hurricanes, crews are on duty around-the-clock. Call 469-4090 for sewer backups, water leaks, grease spills, pothole repair, dead animal collection, water meter installation and other requests for service. Other services include curbside collection of garbage, recylable materials, yard waste and leaves.
The Operations Center for Public Works and Utilities is at 400 James Jackson Ave. between Northwest Maynard Road and Cary Parkway. The staff offers tours for school groups and people of all ages between 9 a.m. and 3 p.m. on weekdays. Those scheduling tours should try to call a couple of weeks in advance. The numbers to call for tours are:
- Public Works & Utilities Operations Center - (919) 469-4090
- Cary/Apex Water Treatment Facility - (919) 362-5502
- North Cary Water Reclamation Facility - (919) 677-0850
- South Cary Water Reclamation Facility - (919) 779-0697
Citizen's Convenience Center
(For Town of Cary solid waste customers)
313 N. Dixon Ave. (919) 469-4090
Monday through Saturday and holidays - 8 a.m. until 5 p.m.
Sunday - 1 p.m. until 5 p.m.
(Closed Thanksgiving Day, Christmas Day & New Year's Day)
Contacts
Customer Service - 469-4090
Robert K. "Kim" Fisher, P.E., Director
Phone - (919) 469-4092
Email - kim.fisher@townofcary.org
Public Works Divisions
Michael J. Bajorek, Director
Phone - 469-4093
Email - mike.bajorek@townofcary.org
Utilities Divisions
Robert P. Bonné, Director
Phone - 469-4303
Email - rob.bonne@townofcary.org